The Best Buy Certified AT&T Advisor creates a world-class shopping experience for our customers while inspiring them to see what’s possible with technology. They build quality relationships with customers to provide them with relevant and memorable product demonstrations. This role provides full service and solutions support to customers in the areas of Vendor Experience. Our Certified Advisors are responsible for delivering profitability by achieving revenue, margin, solution and operational targets. They are highly skilled within a given area and work closely with other employees to demonstrate, promote, and sell products and services.
- Processes sales transactions including online and in-person orders while handing off customers to General Advisors for returns and exchanges.
- Achieves team and individual goals while enabling an excellent customer shopping experience.
- Engages with customers for consultations whether it be in-store, over the phone, or chat options online.
- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
- Applies a high level of product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience.
- Uses available tools to stay current on promotional initiatives and helps execute profitable growth through critical business drive times.
Qualification & Experience:
- Prior experience serving as a specialist in premium, luxury, or complex technology solutions
- 1 year of experience working with consumer electronics.