Best Buy Job – Consultation Agent

Best Buy

Job Description:

As the first point of contact, Geek Squad Consultation Agents provide knowledgeable technology solutions and support, while maintaining a friendly, efficient check-in and check-out experience for customers requiring product or other technical assistance. They create and maintain a supportive, positive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members as needed. Agents display a genuine passion for and strive to resolve consumer electronic challenges.



Job Responsibilities:

  • Understanding customer’s technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, and providing accurate time estimates for next steps.
  • Monitoring queues and providing accurate status updates to customers.
  • Clearly communicate and partner with team members.

Job Requirements:

  • Ability to work successfully as part of a team
  • Ability to prioritize and multi-task in a fast-paced environment
  • Ability to work a flexible schedule inclusive of holidays, nights and weekends

Qualification & Experience:

  • Experience using and learning about customer electronics

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