Square Careers – Program Manager


Job Description:

We are looking for a Fraud Program Manager who formalizes Fraud Policy across Square’s global markets. This includes analyzing fraud trends (including Account Takeover) and high loss events to create global fraud detection policy and capture insights to inform sprint team strategy and operational procedures. You have a understanding of fraud risk and experience with quality assurance, L&D and workforce management programs to ensure that the core operations team has the support they need to perform their jobs well and create strong feedback loops. In addition to formalizing fraud policy, the Fraud Program Manager will create new policies for Square’s latest products, scope manual vs. automated work and refine operational processes as new plans are shipped.

Job Responsibilities:

  • Analyze new fraud risk trends and provide recommendations for remediation
  • Analyze and investigate high risk accounts and gather insights
  • Develop internal relationships across risk partner teams (Risk Strategy & Analytics, Risk Product Management, Data Science, and Engineering) and essential company partners (Product Managers, Legal, Customer Success, Compliance, Account Management)

Job Requirements:

  • Experience working on an operations team and providing support to operations teams across different locales
  • Using data to identify trends and anomalies, and to make recommendations for new plans
  • Excellent project management skills
  • Undergraduate degree or equivalent experience

Qualification & Experience:

  • 3+ years experience in risk and fraud detection or financial services
  • 3+ years of SQL experience
  • Experience in project management or operational policy roles
  • Experience working on ATO detection, mitigation, and remediation strategies

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