Square Inc Careers – Customer Care


Job Description:

We are seeking a highly motivated and resourceful individual to lead members of Square’s Customer Success team. You will not only lead a team of passionate Advocates, but you will also build out world class operations – optimizing all Success channels including, but not limited to, email, Twitter, and phone – all while strengthening team culture, driving customer happiness, and promoting employee success.

Job Responsibilities:

  • Treat Success as a product at Square, innovating and iterating on the customer experience
  • Develop and lead end-to-end project plans and ensure on-time delivery of critical Success initiatives
  • Gather and synthesize relevant data, suggesting improvements in the tools and techniques to help scale the team
  • Scale the Success team by capitalizing on opportunities for increased effectiveness and efficiency, driving productivity initiatives

Job Requirements:

  • The ability to effectively influence and communicate cross-functionally
  • Excellent written and verbal communication skills
  • Creative problem-solving abilities
  • A passion for Square and ensuring an outstanding customer experience

Qualification & Experience:

  • A BA/BS degree or related experience
  • 6+ years of work experience with 3+ years of direct people management experience preferred

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